30-Day Refund Policy
✅ Our 30-Day Guarantee
We stand behind our products! If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
📋 Return Conditions
- Items must be returned within 30 days of purchase date
- Products must be in original condition and packaging
- All accessories and documentation must be included
- Items must not show signs of excessive wear or damage
- Original receipt or proof of purchase required
🚫 Non-Returnable Items
- Custom-made fixtures (unless defective)
- Special order items manufactured to customer specifications
- Used mannequins (hygiene reasons)
- Electrical items that have been installed
- Items damaged by customer after delivery
💰 Refund Process
Contact Us
Call +12391849530 to initiate return
Return Item
Bring to store or ship back to us
Get Refund
Processed within 3-5 business days
🔄 Exchange Policy
Prefer an exchange? We're happy to exchange your item for a different size, color, or model within 30 days. Exchanges are subject to availability and price differences may apply.
📦 Return Shipping
- Defective items: We pay return shipping
- Customer returns: Customer pays return shipping
- Local customers: Free returns to our Youngstown showroom
- Large items: Freight return charges may apply
⚡ Restocking Fee
A 15% restocking fee applies to returns of special order items and large fixtures. This fee covers inspection, repackaging, and administrative costs.
🛡️ Warranty vs. Returns
Don't confuse our 30-day return policy with our warranty coverage. Manufacturing defects are covered under warranty for up to 1 year and don't require return fees.
📞 Need to Return Something?
Phone: +12391849530
Visit Us: 202 N Meridian Rd, Youngstown, OH 44509
Hours: Mon-Fri 9am-5:30pm, Sat 10am-4pm
Email: returns@idealstore-fixtures.com